Ticket Management System

This customized application is created for a business challenged with tracking issue and problems reported by users and timely resolutoins to reported issues. Business is setup with multiple locations and needing a centralized controlled application for end-to-end solution towards issues management. Indepth analysis of resolutions and categories of reported problems, enabled organization proactively addressing pain points and reduce TCO. Application has following salient features;

• User friendly interface. Simple features.
• Centralized tickets overviews and realtime updates.
• Dynamic with customization options on the fly.
• Time stamps for activities and notes enable all users to know exactly what happened and at what time.
• Ticket escalation module.
• Auto update of activities and statuses to the users.
• Customized dashboards for users and managers.
• Multilayered security access cotrols for different type of users.